3 WAYS TO BUILD & MAINTAIN
In today’s world it’s important more than ever before to understand customer needs, wants and desires in order to deliver exceptional customer service, but more importantly customer experience which exceeds all their expectations.
WHY BUILDING LOYALTY IS SO IMPORTANT?
It is a well known fact that customer loyalty is key to brand success. It’s no longer about one time transactions, successful lifestyle brands understand the fact that building a community with loyal customers is a much better strategy, both in terms of cost and time. Did you know that it can cost you 5 times more to acquire a customer than to retain one? What’s more if you are able to increase customer retention rate by only 5%, you can increase your profit by at least 25%.*
But how can you start building your own tribe of loyal customers when you have a much smaller budget and limited resources?
We have put together 3 ways to building and maintaining customer loyalty to get you started.
PLUS, you will also receive our 5 ideas to attract new customers.
*Source: Harvard Business Review